Term Conditions Page

Terms & Conditions for Dhonno.com

Effective Date: 29/04/2026

Welcome to Dhonno.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Overview

Dhonno.com is an online shopping platform in Bangladesh offering QC-verified products with nationwide delivery within 7–10 days. By using this website, you confirm that you are legally capable of entering into binding agreements.

2. Account & User Responsibilities

• You may be required to provide accurate personal information when placing an order
• You are responsible for maintaining the confidentiality of your account and information
• Any activity under your details is considered your responsibility

3. Orders & Acceptance

• All orders placed on Dhonno.com are subject to confirmation and availability
• We reserve the right to cancel or refuse any order at our discretion
• Order confirmation does not guarantee acceptance; it is subject to verification

4. Pricing & Payment

• All prices are listed in Bangladeshi Taka (BDT)
• Prices may change without prior notice
• We offer Cash on Delivery (COD) and/or other available payment methods
• You agree to provide accurate payment details

5. Delivery Policy

• We deliver products across Bangladesh within 7–10 working days
• Delivery time may vary due to location, courier issues, or unforeseen circumstances
• Customers must provide correct delivery information to avoid delays

6. Product Information & Quality

• We aim to provide accurate product descriptions and images
• Minor variations may occur due to lighting, display, or manufacturing differences
• All products go through quality control (QC) verification before dispatch

7. Return, Refund & Replacement

• Customers must report any damaged, defective, or incorrect product within [Insert Timeframe, e.g., 48 hours] of delivery
• Products must be unused and in original packaging for return eligibility
• Refund or replacement will be processed after verification
• Delivery charges may be non-refundable unless the issue is from our side

8. Cancellation Policy

• Orders can be canceled before shipment confirmation
• Once shipped, cancellation may not be possible
• Dhonno.com reserves the right to cancel suspicious or fraudulent orders

9. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes
• Provide false or misleading information
• Attempt to disrupt or hack the platform
• Abuse customer support services

10. Intellectual Property

All content on Dhonno.com (logos, images, text, design) is the property of Dhonno.com and protected by applicable laws. Unauthorized use is strictly prohibited.

11. Limitation of Liability

Dhonno.com shall not be liable for:

• Indirect or incidental damages
• Delays caused by third-party courier services
• Losses due to incorrect information provided by the customer

12. Third-Party Services

We may use third-party services (payment gateways, delivery partners). We are not responsible for their independent policies or actions.

13. Privacy

Your use of the website is also governed by our Privacy Policy.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website means you accept those changes.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.

16. Contact Information

For any questions regarding these Terms & Conditions:

Website: Dhonno.com
Email: help@dhonno.com
WhatsApp Support: 01718-466366

By using Dhonno.com, you agree to these Terms & Conditions and acknowledge a safe, secure, and reliable shopping experience.