Return Policy Page

Return & Refund Policy for Dhonno.com

Effective Date: 29/04/2026

At Dhonno.com, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which you may request a return, replacement, or refund.

1. Return Eligibility

You may request a return or replacement if:

• The product is damaged, defective, or broken upon delivery
• You received the wrong product or incorrect item
• The product significantly differs from its description

Conditions:

• Request must be made within 48 hours of delivery
• Product must be unused, unwashed, and in original condition
• Original packaging, tags, and accessories must be intact

2. Non-Returnable Items

The following items are not eligible for return:

• Used, damaged (by customer), or altered products
• Items without original packaging or tags
• Clearance, discounted, or final sale items (unless defective)
• Personal care or hygiene products (if opened)

3. Return Process

To initiate a return:

1. Contact us via help@dhonno.com or WhatsApp 01718-466366
2. Provide order details, issue description, and proof (image/video)
3. Our team will review and confirm eligibility
4. Follow instructions for return pickup or drop-off

4. Refund Policy

• Refunds are processed after product inspection and approval
• Refund method depends on original payment method:
  • Cash on Delivery (COD): Refund via mobile banking or bank transfer
  • Online Payment: Refunded to the original payment source

Processing Time: 3–7 working days after approval

5. Replacement Policy

• Eligible items may be replaced instead of refunded
• Replacement depends on stock availability
• If replacement is not available, a full refund will be issued

6. Return Shipping

• If the return is due to our error (wrong/damaged product), we will cover return shipping cost
• If the return is due to customer preference, delivery charges may be deducted

7. Order Cancellation

• Orders can be canceled before shipment confirmation
• Once shipped, cancellation is not guaranteed

8. Important Notes

• Products are QC-verified before delivery to ensure quality
• Slight color or size variation may occur due to display differences and is not considered a defect
• Repeated misuse of return policy may lead to account restriction

9. Contact Us

For any return or refund-related queries:

Website: Dhonno.com
Email: help@dhonno.com
WhatsApp Support: 01718-466366

Dhonno.com is committed to providing a smooth, fair, and reliable shopping experience across Bangladesh.